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Only if you absolutely have to, and remember it will take us longer than usual to get back to you. Your personal details: name; address; date of birth. Your reference s.

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Only if you absolutely have to, and remember cht will take us longer than usual to get back to you. Your personal details: name; address; date of birth. Your reference s. Details of your s or investments: type of investment e.

Premium Bonds ; approximate start date; and neat, if you know them. Don't forget to your letter. If you are over 16 and the investment was made for you when you werewe might not have your ature on our records.

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In that case, your ature should be witnessed so we can transfer control of any investments to you. The witness must be aged 18 or over and must not be a member of your family. The witness must also the form.

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How to make a complaint How to cyat a complaint Our dedicated team will aim to resolve your complaint promptly. Our brochure explains how we deal with complaints. You can speak to our dedicated team directly, they'll be happy to help.

Calls may be recorded. Or you can us - please remember to include your postal address so we can reply to you.

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London chat rooms we can't resolve a complaint to your satisfaction, you may be able to refer it to em Financial Ombudsman Service, which is free and independent service for resolving disputes: www. The Mf platform was set up by the European Commission to help consumers resolve disputes about goods and services bought online from a company within the European Union. In view of this, and in line with other financial services organisations, we are publishing our complaints data on our corporate website.