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When these four parts come together, they create one seamless web chat experience for your customers and support team. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
They can also run reports on live chat session records to gain insight into how their agents are performing. You can implement Chat almost entirely in Setup without writing code. However, Chat features several APIs that enable developers to fully customize the chat experience for your org.
Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. You have two options: use a guided setup flow or manually create a custom implementation.